Thank you for shopping at Gifthona! We aim to provide you with a seamless shopping experience, including hassle-free shipping. Please review our shipping policy below:
1. Shipping Zones
We currently ship within India. We do not offer international shipping at the moment.
2. Shipping Providers
We partner with trusted shipping carriers to ensure timely and secure delivery of your orders. We use reliable shipping providers that offer trackable shipments, allowing you to monitor your order throughout the delivery process.
3. Processing Time
Orders are typically processed within 1–3 business days after payment confirmation.
Please note that orders placed on weekends or public holidays will be processed on the following business day.
4. Shipping Time
Shipping times vary depending on your location and the shipping method selected at checkout.
The estimated delivery time is 3–5 business days once the order has been shipped.
Please note that unforeseen circumstances, such as weather conditions, logistical issues, natural events, or other circumstances beyond our control, may affect delivery times.
5. Shipping Fees
Shipping fees are calculated based on factors including:
Weight of the order
Shipping destination
Selected shipping method
Applicable shipping charges will be displayed during the checkout process for your review before completing your purchase.
6. Tracking Information
Once your order has been shipped, you will receive a shipping confirmation email containing the relevant tracking information.
You can use the tracking details provided to monitor the status and progress of your delivery.
7. Undeliverable Packages
If a package is returned to us as undeliverable due to an incorrect or incomplete address provided by the customer, or because the customer failed to collect the package from the designated carrier location, we will contact you to arrange for reshipment.
Additional shipping charges may apply for reshipment.
8. Delivery Issues
If you experience any issues with the delivery of your order, including significant delays, damaged packages, or other delivery-related concerns, please contact our customer support team.
We will make reasonable efforts to investigate the issue and work toward an appropriate resolution.
If your package arrives damaged, we recommend contacting us as soon as possible with your Order ID and relevant photographs/videos of the package and product so that we can review the issue and assist you accordingly.
10. Order Cancellation or Modification
If you need to cancel or modify your order after it has been placed, please contact us as soon as possible.
Orders can be cancelled within 12 hours of placing the order, subject to the applicable terms of our Cancellation & Refund Policy.
Once an order has been processed and shipped, it cannot be cancelled or modified.
For customized products, cancellation is only permitted before the preview is approved.
11. Returns and Refunds
For information regarding returns, replacements, cancellations, and refunds, please refer to our Cancellations, Refunds & Replacement Policy.
12. Contact Us
If you have any questions, concerns, or require assistance regarding our Shipping Policy, please contact us at:
Gifthona reserves the right to update or modify this Shipping Policy at any time without prior notice. Any changes to the policy will become effective immediately upon posting on our website.
We encourage you to review this policy periodically for any updates or changes.
